Ever since Microsoft Teams was first launched, users asked for integration with Skype for Consumers. Over time, the number of requests over this feature has grown exponentially. It does make sense. Skype for Business is integrated with Skype for Consumers and with Microsoft pushing Microsoft Teams as the main communication hub (replacing Skype for Business) users communicating with Skype for Consumers found themselves in a uncomfortable situation.
The feature to enable Teams and Skype for Consumers users to chat and make VoIP calls to each other is in development as the Microsoft 365 road map is currently showing. The release date is March 2020 and is going to have a few consequences:
- You will be able to use the integration Microsoft Teams is having with Azure, Power Automate and Power Apps. For example, you will be able to create a chat-bot that will automatically respond to chat requests coming from Skype for Consumers. Also, will be able to create flows that will be triggered by requests coming from Skype for Consumers.
- Users will get to know Microsoft Teams. This is going to be a good thing for Microsoft since everyone interacting with Teams will at least find out about it’s existence.
- I think Skype for Consumers if going to be replaced by Teams Free. For Microsoft it doesn’t make sense to have it’s users divided. One big tenant to rule them all! I’m guessing they will announce it in 2021 and by the end of the same year Skype for Consumers will be replaced.
So, this interop between Microsoft Teams and Skype for Consumers is something that will temporally fix the need for communication. But we are expecting a more permanent solution like replacing Skype for Customers with Teams Free.
There a lot of great things about Microsoft Teams and I am very happy to see Microsoft focusing on making it even better!